Researching ERP software can be a daunting task. After all, you’re looking for a system to help run your business. It will impact your customer service, how you manage your warehouse, your bottom line, and even your customers. Here are 5 mistakes to avoid when shopping for your ERP system.
Not knowing what you need – It’s important to know if the new system will improve your bottom line, how it can help increase and maintain customer satisfaction, if it can help attract new business, how you can use it to make your processes and personnel more efficient, and what resources it provides for future growth. BE sure you know how the new system will benefit your business.
Not knowing how you will use it – Some people know their business needs a new system, but they might not know exactly what they need to do with a new system. If they don’t know their processes, what they need to help complete them, and any other features they’d like, they’ll likely end up disappointed and wasting time that could otherwise be used by making improvements. At worst, they’ll end up with a system that’s not appropriate for their business.
Not preparing for demos – Initially, a demo might be scheduled to highlight the software without knowing any specific requirements. When real-life problems aren’t discussed, how would you (or prospective vendors) know what is needed for improvement? Not being prepared with problems you need solved and requesting vendors to demonstrate solutions means you cheat yourself out of criteria when it’s time to evaluate vendors.
Not evaluating the vendors – Selecting a vendor is as important as selecting an ERP system. Don’t be so focused on the system that you forget to check out the vendors. If the vendor’s technical support and responsiveness isn’t also considered, you might be on your own. Be sure they are experts, professional, and available when they’re needed.
Unrealistic expectations – Some ERP shoppers don’t know what’s involved in selecting and implementing and ERP system. They’re asking it to do a lot, and it takes much commitment from everyone involved – including the vendor, the system, and the buyer. Not only during implementation, but for the life of the system.
Once you make your selection, think about implementation. For help with this, download our white paper Ten Tips for a Successful ERP Implementation.
There are many ways to improve warehouse efficiency, and many ways to reduce it. Processes can change over time. Your business is constantly evolving and improving, which could result in changing how your ERP system is used. Equally as important as having the best technology is knowing what it can do for your business, and using it to continuously improve your workflows. Not keeping up with these improvements and not keeping your employees trained can result in reduced productivity and efficiency in a warehouse. Here are four examples that can be avoided.
No Continuous Improvement
Audit your system to review processes that relate to how you use your ERP system. This may reveal shortcuts that were not being used, processes being done manually that can be automated, and functions, features, or optional modules that are not being used at all because nobody knew they existed. Instead, these functions are being performed manually when your software could be doing them for you.
If it’s been awhile since you’ve upgraded your ERP system, consider contacting your vendor to find out what’s new and improved. This is also a good time to discuss any wish list items, and ask questions about new features that could solve some problems.
No Refresher Training
It is beneficial for long-time software users to evaluate how they’re using their software and determine whether improvements can be made in their processes. Consider refresher training if you answer Yes to any of these questions:
- Did any of your employees forget what they need to know from the implementation training?
- Did any of your employees revert to old processes?
- Do you have employees who never received the initial training?
- Is your staff doing manual tasks that can be automated?
No Security Training
Thieves will take advantage of every opportunity available to them. Your employees are an important line of defense against them, unless they don’t know what to watch for, what to protect, or how. POS employees can learn what to do to try to prevent compromised card-reading devices, or how to recognize them, while customer service reps must know not to store sensitive data on their desktops, and all employees should know to check the creditability of Email requests and offers. It’s critical to have a security process in place and make sure your employees know it well.
Training can help your staff understand the benefits of your system, both to them and to the company. It can help identify any new processes, new responsibilities, and questions about the system. Training is an opportunity to make sure everyone knows the procedures, their responsibilities in those procedures, and how to accomplish them with your system. Training must be relevant to the users attending, with practice sessions, appropriate training aids, and a resource for follow up.
When you conduct training, be sure to include the following:
- Keep the information relevant to the users attending the training.
- Include practice sessions to follow through the task in detail.
- Provide documentation and training aids.
- Provide a contact for followup questions or additional assistance with the system.
When it’s time to think about your ERP system, give us a call. Morse Data is committed to continuous process improvement. Changes can get out of line, but we help get them InOrder.
If your business is concerned about PCI-DSS Compliance, read this article from the PCI Security Council, discussing the future of PCI-DSS.
If you sell products online that may be subject to California’s amendments to Prop 65 safety warnings, read this article, by F. Curtiss Barry & Company, with information on the amendments.
E-commerce sales tax – what’s next? Avalara provides details about the supreme court’s recent decision about sales taxes for online purchases, including reasons for the decision and what to possibly expect in the future.
This article examines how eCommerce is changing logistics.
Your products, your services, your location, your tools, and of course, your employees. All of these help your business succeed. If they’re not working together efficiently, it will impact your customer satisfaction and your bottom line. Here are five ways your ERP system can help.
If your ERP system doesn’t provide these functions to
improve your warehouse efficiency (and more),
contact us for a demo of InOrder.
Have you ever read the stories about implementations gone wrong, or how a company upgraded an existing system without A) checking with anyone beforehand or B) telling everyone afterward?
One example is that an upgrade is completed without informing everyone in the office until the next morning, when something isn’t working properly. Another example would be someone from a Marketing Department advertising that they’re running a promotion for a product, but perhaps the promotion wasn’t added to the ERP system, resulting in an emergency fire to put out. With clear communication, marketing would send messages to to the appropriate personnel to help prevent unplanned work and avoid unhappy customers.
Communication can even help you avoid security problems, such as these. One process that might help is to appoint a team that reviews and approves any changes before they are made. This team discusses the change, its implications, and any other aspects of the business to prepare for or delay it. Another helpful tool is IT monitoring software, which alerts critical personnel, whether internal staff or an external IT service, when there is a concern.
When planning a significant system change, it’s also important that you work hand-in-hand with your vendor’s Implementation Team (if applicable) to keep those lines of communication open to help ensure success. Our white paper, 10 Steps to a Successful Implementation, has great advice for clearly communicating change to everyone involved, as well as everyone who will be affected by the change. This advice can easily be tailored to large projects or small.
Remember to notify everyone of the change, and provide training and technical support as appropriate. This will help make sure the system is in the hands of qualified users.
Change doesn’t have to be painful, especially when it’s needed to help improve your system. Keeping sight of priorities, staying organized, and clear communication are key elements for successfully growing your business. We’d enjoy hearing any additional suggestions that you’ve found to be successful. Please leave your comments below.
Make sure your eCommerce store is designed so it is easy for shoppers to use, find what they want, and checkout quickly. Here are 8 features that will help you and your shoppers.
• Image/product carousel – images are important to customers, and carousels are great ways to display them. Use them to show wish list items, cross sell items, sale items, related items, accessories, and even generate items that rank as best sellers. Instead of just one, you can even use multiple product carousels to display items in groups. Your groups may include items related to customers’ previous purchases, loyalty awards, special searches, and more.
• Searching & Filtering – When shoppers search for something specific, it means they know what they want, and they don’t want to work too hard to find it. One way to help is to use Facet filtering, which is a powerful capability that helps customers fine tune their search results. It enables shoppers to make additional selections within search results based on their individual interests, eliminating the need to sift through many search results. Setup is minimal, and shoppers expect it. These features provide shoppers with faster and more accurate search results, adding to our commitment to help our customers improve the shopping experience they deliver, while lowering costs and increasing sales.
• Fraud scoring – To decrease fraudulent orders from being processed, use your ERP system to assess them as they are received based on a variety of criteria known to indicate fraudulent purchases.
• Feedback / Reviews – Reviews can increase sales by steering and bolstering confidence as shoppers are considering their purchases. With the right ERP system, you can even create your own form of social media, providing online forums or Q&A sections that allow customers to contribute.
• Videos – These useful shopping tools can show shoppers how to use a product, it’s purpose, and why they want it.
• Wish list – This is a basic feature that stores provide to allow customers buy when they’re ready, and makes ordering and re-ordering easy. It allows customers to build a list of products they would like to purchase in the future. With a great ERP system, you can allow customers to convert their wish lists into active shopping carts, and move items between shopping carts and wish lists. You can even display wish lists on a carousel on your home page.
Mobile Friendly – Make sure your site is compatible with all devices. Using Google’s recommended Responsive Design Plan, your mobile store will automatically adjust to the sizes of all devices customers are using to provide optimal presentation. The design has the added bonus of a single cart, so multiple web sites are no long required. Good for your customers, good for you!
• Easy Checkout – If the checkout process requires customers to create an account, or if there are unexpected fees or high shipping amounts, shoppers might not complete the checkout process. Keep the checkout process simple and quick. Reveal all fees up front and show your shoppers the checkout flow to let them know what to expect. Keep it efficient with as few steps as possible. Giving customers an up-front shipping estimate, or the option to bypass registration (when appropriate) can eliminate some of the breakdown at checkout.
Contact us for a free demo to see how InOrder can help you increase your sales.
With the Supreme Court’s recent decision to allow states to collect sales tax from online retailers without a presence in their state, you might be asking “What’s next?” Will this apply to all businesses big and small, in all states, or will other states mimic South Dakota and only apply their sales tax to businesses with a minimum amount in sales or transactions? Are those thresholds per state, or for sales to all states? According to this Avalara article, it may take some time to find out.
Avalara, the market-leading provider of sales tax and compliance automation services in the cloud, provides AvaTax Basic and AvaTax Pro software, which calculates accurate sales taxes based on current tax rules, helps manage exemption certificates, and helps file and remit sales returns more quickly. InOrder seamlessly and transparently supports both AvaTax Basic and AvaTax Pro. The AvaTax integration simplifies the tax calculation process for InOrder users, easily calculating the final sales tax amount on every invoice. All this is possible even across multiple jurisdictions, and as sales tax rules change. Benefits of AvaTax Pro include access to tax research for over 2400 products & services, and 100,000 taxability rules, as well as ongoing tax research and maintenance. Another benefit with AvaTax Pro is that Avalara manages taxability for you, which is very helpful if you sell a variety of products and services, your tax rules vary between jurisdictions, or you have nexus in multiple locations.
For details about integrating AvaTax with InOrder, please contact us.
Managing and keeping product information accurate and consistent for multiple customer bases, such as B2B and B2C, possibly in multiple countries, is a big challenge. You have to consider multiple price lists, shipping arrangements, inventory availability, follow up, how each customer type uses your website, and more.
With the InOrder ERP system, you can successfully serve both business and retail customers with one brand on one website.
Extended price breaking information and volume discounts are important to B2B customers, as are wholesale ordering and budgets, as well as special offer-driven pricing and promotional items. Special prices and most discount scenarios are important to all customers as they add inventory to the shopping cart.
Wholesale customers may shop from an alternative hierarchy browsing format, and they may purchase from your site using traditional inventory browsing. Any special pricing is reflected when browsing, as well as in the cart.
When applicable, wholesale ordering requirements are enforced, as are customer budgets. Alternate Bill-To accounts are also supported, which is useful for situations in which assistants might be placing orders for their superiors, or when an placing orders to bill to different departments.
When a wholesale customer unexpectedly orders the last of your inventory for a particular product, how many retail customers won’t be able to order?
Reserving a specific quantity of each item for your retail customers can prevent this revenue loss. When an order is placed by a wholesale customer, that reserved quantity isn’t even made available. InOrder’s stock reserve feature avoids backorder of multiple retail orders resulting from stock rundown by high volume customers.
One Website for B2B and B2C
InOrder ERP has always supported both B2B and B2C. Established business customers can immediately see and search inventory with pricing agreements reflected, and can use their lines of credit when making on-line purchases. Their shipping arrangements are even automatically applied to web orders. InOrder’s EDI with Customers feature can also be tied in for acknowledgements of web orders, carton license plates, and advance shipping notices.
Using InOrder, you can build rules and behaviors based on B2B vs. retail in terms of marketing, merchandising, pricing, picking / packing / shipping, customer service, and even contact management for follow-up efforts.
Contact us for a free demo to see how you can use InOrder for both B2B and B2C business.
It’s been a quiet couple of weeks – I haven’t heard anything in the news about security breaches. But that doesn’t mean it’s OK to let your guard down! According to the PCI Security Standards Council, 81% of hacking related breaches used stolen or weak passwords. So what does this mean for you? It means that now is a good time to think about updating passwords and making sure you and your employees are all following best practices for them. This includes changing them regularly, never sharing them, and making them hard to hack and steal.
Here is a simple list of Do’s and Don’ts when it comes to passwords.
- Change your passwords often – at least every 90 days.
- Use strong/complex passwords, with a minimum length of at least seven characters, using both numeric and alphabetic characters.
- Use a different password for each account.
- Use two-step authentication to sign in to your accounts. Using this method, a code is sent to your phone. Then you enter the code before you can sign in – even with the correct password.
- Use a password manager or vault that encrypts your passwords. This helps you to easily keep track of many passwords, while keeping them safe from intruders.
- Don’t use the same password for multiple accounts.
- Don’t share your password.
- Don’t use group, shared, or generic accounts and passwords.
- Don’t use default passwords from vendors. This may include
- Don’t use a password that is the same as any of the last four passwords you have used.
One more thing – Stop and look before you enter that PIN or password, whether it’s on your phone or at the register, and don’t enter your credit card where someone else can see your screen. If you do, you’re not being paranoid – you’re protecting yourself.