• Customer ResponseCustomers
  • Marketing ManagementMarketing
  • Order ManagementOrders
  • Warehouse ManagementWarehouse
  • AccountingAccounting
  • eCommerceeCommerce
  • ReportingReporting
  • Questions?Questions
  • Customer Response
  • Everyone sees the same information at the same time - from the web, to phones, to storefronts. Your people help customers with complete, consistent information in real time, every time; questions get answered, options are offered and additional revenue is realized.
  • Know which campaigns are working, which customers are buying, what they're buying and what they're not. You can also manage lists, promotions and customers. Use real-time data, historic behaviors and predictive modeling to craft your next campaign. Learn More »
  • A lot happens between that first customer call and final billing, like order entry, picking, packing, and shipping. InOrder follows every order through the process and allows instant access to where it is - keeping your CSRs informed and your customers happy. Learn More »
  • InOrder not only knows the warehouse, it knows the age and location of every item at the bin level. Using barcoded item and location labels, lot tracking and serial number management, InOrder makes it easy to improve logistics, inventory turnover and your workflow. Learn More »
  • Count on InOrder. InOrder's accounting system manages Accounts Receivable, Accounts Payable, General Ledger, and Purchasing. All are highly linked with other areas of InOrder, allowing visibility and functionality in real-time across all departments. Learn More »
  • With InOrder, one database unifies the business and the website - keeping your site's inventory availability, pricing, promotions, discounts, content, order status, history and tracking - all in real time. Learn More »
  • You can't manage what you can't see. InOrder allows you visibility into all the moving parts of your business - run hundreds of reports to better track your business. Our reports engine is fully transparent, allowing you to change fields and create custom reports easily. Learn More »
  • Call us: (888) 667-7332 or Schedule a Free Demo »
Empower Your Sales Agents with InOrder’s Call Center CRM Software

End-to-end ERP contact center software scalable to any size business

Provide quality service and optimize selling opportunities with InOrder’s call center CRM software. This fully integrated CRM system includes tools for order entry, demographic collection, return authorizations, repeat orders, order history, correspondence and order tracking. The perfect match for any fulfillment, Internet retailer or multi-channel merchant – whether you have 10 or 1,000 CSRs!

To learn more, request your complimentary demo – just fill out the form to the right.

A few of the benefits of using InOrder’s call center CRM software:

  • Scalable – Easily accommodates additional CSRs for seasonal sales.
  • Full integration – Works seamlessly with other InOrder modules including Inventory Management and eCommerce.
  • Reduces inaccuracies – Give CSRs complete information flow by capturing and managing store, catalog, phone, and online orders in a single database.
InOrder’s Integrated Suite of Features include:

Inbound Contact Management

View and update all aspects of a customer’s or prospect’s data. Enter orders and credits. Record when customers purchase or return items. Get a complete history of all notes, contacts, orders, credits, correspondence, payments and returns.

Outbound Contact Management

This module adds many useful extensions to the base InOrder system. It provides each CSR with a tickler list of prospects and customers to call. These lists may be generated manually by the Rep or automatically using a selection from the house prospect list.

Call Center

The perfect solution for people who spend their days talking to customers. Look up inventory, check orders, enter orders, enter credits, update addresses and demographics, correspond with customers and many other tasks.

Phone System Interface

With real-time phone system connectivity, you can retrieve customer records via caller ID – all before taking the call.

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